Microsoft Entra ID — User & Group Management

Overview

This repository demonstrates hands-on identity and access administration using Microsoft Entra ID (Azure AD).
Scope includes user and group management, group-based licensing, and ticket-style troubleshooting scenarios.

Skills Demonstrated

• User lifecycle management (create, update, disable, restore)
• Security group design and membership testing
• Group-based licensing assignment and validation
• Access verification and common troubleshooting workflows
• Documentation in an IT ticket format (INC-style)

Lab Environment

• Microsoft Entra ID (Microsoft 365 Developer tenant or test tenant)
• Admin portal: Entra Admin Center
• Test accounts: standard users + admin account
• Optional: Microsoft 365 apps / test SaaS app for access checks

Project Walkthrough

1. Lab setup: docs/00-lab-setup.md
2. User management: docs/01-user-management.md
3. Group management: docs/02-group-management.md
4. Group-based licensing: docs/03-group-based-licensing.md
5. Access tests: docs/04-access-tests.md
6. Troubleshooting tickets: docs/05-troubleshooting-tickets.md

Ticket Index

• INC-001: User can’t access app (missing group membership) — tickets/INC-001-user-cant-access-app.md
• INC-002: License not applying to user — tickets/INC-002-license-not-applying.md
• INC-003: Group membership change delay / sync expectation — tickets/INC-003-group-membership-delay.md
• INC-004: User disabled / sign-in failure — tickets/INC-004-user-disabled-login-failure.md

Notes

• All user names are test accounts.
• Screenshots are stored under /evidence/screenshots/.

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Repository Structure

entra-id-user-group-management/
├─ README.md
├─ docs/
│  ├─ 00-lab-setup.md
│  ├─ 01-user-management.md
│  ├─ 02-group-management.md
│  ├─ 03-group-based-licensing.md
│  ├─ 04-access-tests.md
│  ├─ 05-troubleshooting-tickets.md
│  └─ glossary.md
├─ tickets/
│  ├─ INC-001-user-cant-access-app.md
│  ├─ INC-002-license-not-applying.md
│  ├─ INC-003-group-membership-delay.md
│  └─ INC-004-user-disabled-login-failure.md
├─ evidence/
│  ├─ screenshots/
│  │  ├─ users/
│  │  ├─ groups/
│  │  ├─ licensing/
│  │  └─ sign-in-logs/
└─ templates/
   ├─ ticket-template.md
   └─ change-log-template.md