Troubleshooting Known Issues

• Overall status shows "system error": This may occur in vector.overlap check if the delivery has invalid or multipart geometries. Please inspect the results of vector.geometries and vector.singlepart.

• No progress on file upload: This might occur in case of server restart doing upload. Please refresh the page and try again.

• Error message A file named ..... zip already exists.: Double-check in the deliveries table. If there is a delivery ZIP file with the same name, delete the old ZIP file before uploading the new one.

• Result page shows "not found": The job log was deleted by the administrator or the product definition has changed.

• vector.overlap check shows presence of overlapping polygons, although ArcGIS does not find any overlaps. This mismatch may be caused by ArcGIS tolerance setting. If your data does not pass the QC tool vector.overlap check, please use the Snap geometries to layer tool in QGIS to adjust the coordinates of adjacent polygon pairs and insert vertices where needed. See How to fix overlaps and gaps for more info.

• vector.epsg check shows missing EPSG code: This issue may occur in shapefile (.shp) deliveries. Instead of shapefile, we strongly recommend using the GeoPackage (.gpkg) or Geodatabase (.gdb) format.