I build things and ship them. I've founded technology companies, written production code, led Product and Customer Experience orgs, and more recently have been deep in AI research, figuring out where LLMs actually work and where they don't.
My background is an unusual mix: I'm as comfortable debugging a Python migration as I am running a global customer success organization or designing an AI governance framework. I like problems that sit at the intersection of technology and people.
💼 Technical Product Management 💻 Full-Stack Software Engineering
🤖 AI Research & Applied ML 👥 Customer Success & Experience
🏗️ Architecture & DevOps 📊 Data & Business Intelligence
🎨 UI/UX & Product Strategy 🐧 Linux Systems Engineering
- LLM evaluation and benchmarking - building tooling to measure when AI agents actually help vs. when they just look impressive
- AI governance frameworks - practical policy work, not just principles on a slide deck
- Product-led growth engineering - writing code and shipping features, not just roadmaps
- Scaling CX operations with automation - using the AI tooling I'm researching to improve real customer outcomes
Product Management & Strategy
- Product Roadmapping & Lifecycle Management
- Agile / SAFe / Lean
- Go-to-Market Strategy & Product Launch
- UI/UX Design & User Research
- Product Analytics & Experimentation
Customer Success & Experience
- Customer Journey Mapping & Lifecycle Design
- Onboarding, Retention & Expansion
- Customer Data Platform (CDP) Implementation
- Scaled CS Operations & Playbooks
- Global Support & Service Delivery
AI & Machine Learning
- LLM Evaluation & Research Methodology
- AI Evaluation, Safety & Red-Teaming
- Experimental Design for AI Agent Testing
- RAG Systems Research & Experimentation
- AI Governance, Policy & Responsible Deployment
Software Engineering & Architecture
- Full-Stack Development (Python, JavaScript, React)
- System Design & Software Architecture
- DevOps, CI/CD & Infrastructure as Code
- Cloud Infrastructure (AWS, Azure, GCP)
- Database Design & Administration
- Linux Systems & Network Engineering
Leadership & Operations
- Cross-functional Team Leadership
- Business Strategy & Development
- Process Improvement & SOPs
- Risk Management
- Strategic Partnerships
- Resource Allocation & KPIs
I like talking shop, whether it's AI research, product strategy, system architecture, or how to actually make customers happy. For the full story, visit yaj.net (coming soon). Otherwise, feel free to reach out.