boruna/examples/workflows/customer_support_triage/workflow.json at master · escapeboy/boruna · GitHub

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{
  "schema_version": 1,
  "name": "customer-support-triage",
  "version": "1.0.0",
  "description": "Support ticket triage: receive ticket, LLM triage, approval gate for high severity, route to team.",
  "steps": {
    "receive": {
      "kind": "source",
      "source": "steps/receive.ax",
      "capabilities": [],
      "outputs": {
        "ticket": "String"
      }
    },
    "triage": {
      "kind": "source",
      "source": "steps/triage.ax",
      "capabilities": [],
      "inputs": {
        "ticket": "receive.result"
      },
      "outputs": {
        "severity": "Int",
        "team": "String"
      }
    },
    "approve": {
      "kind": "approval_gate",
      "required_role": "support_lead",
      "condition": "severity >= 3",
      "depends_on": ["triage"]
    },
    "route": {
      "kind": "source",
      "source": "steps/route.ax",
      "capabilities": [],
      "inputs": {
        "severity": "triage.result",
        "team": "triage.result"
      },
      "depends_on": ["approve"]
    }
  },
  "edges": [
    ["receive", "triage"]
  ]
}