Sync ratings at season level #49

pluusla · 2025-12-23T17:56:14Z

pluusla
Dec 23, 2025

Hi

I have a question that I unfortunately cannot answer despite thoroughly studying the wiki.

Plex offers the following levels for rating series: Episode, Season, Show.

I recently gave a season a rating in Plex. The sync pairs are as follows:

Plex -> Crosswatch (Ratings)
Crosswatch -> Trakt (Ratings)

I have now noticed that the sync does not seem to work at the Season level. Even when I view the item in the editor, Season 1 is displayed as the title. I would expect the show name to be displayed here.

It's also interesting that the key for the show is actually correct:
imdb:tt32612521#season:1
See IMDB: https://www.imdb.com/de/title/tt32612521/episodes/?season=1

I am unsure whether Crosswatch supports rating at the Season level at all. Is this actually the case, or is it a bug.
Thank you very much for answering my question!

cenodude · 2025-12-23T21:47:41Z

cenodude
Dec 23, 2025
Maintainer

Hi there,

Interesting. This might be an ID normalization issue, not sure yet. CW trackers should support all features and options, so my best guess is Trakt is rejecting it because we’re sending the wrong ID. (different providers needs different way of presenting the IDs)

Regarding the Editor; thats for sure on me. So need to fix that. But the editor has nothing to do with the sync logics im afraid.

Are you able to share your state.json (in /config/) so i can verify some things?

0 replies

pluusla · 2025-12-24T07:42:28Z

pluusla
Dec 24, 2025
Author

@cenodude
Of course, but the file has many entries. How should I make it available to you?

This seems to be the example (excerpt from my state.json)

            "imdb:tt32612521#season:1": {
              "type": "season",
              "title": "Season 1",
              "year": null,
              "ids": {
                "tvdb": "2129725",
                "plex": "35599",
                "guid": "plex://season/666c372d2e041609b788a97a"
              },
              "rating": 8,
              "rated_at": "2025-12-23T17:43:48Z",
              "season": 1,
              "series_title": "Gachiakuta",
              "show_ids": {
                "imdb": "tt32612521",
                "tmdb": "256721",
                "tvdb": "450537"
              }

0 replies

cenodude · 2025-12-25T01:02:20Z

cenodude
Dec 25, 2025
Maintainer

I did some testing on my side and couldn’t reproduce it, season ratings are syncing from the CW tracker to Trakt for me. So I’m not sure what’s happening. It could be that only certain season ratings aren’t syncing, possibly due to an ID mismatch. But based on your log, the IDs look correct.

That said, anime can be tricky: CW currently doesn’t do any anime normalization, and that’s often needed because anime frequently has different season/episode numbering. However, in the example you shared, I don’t see a clear reason why that would be the cause.

Have you checked the Analyzer?

Further steps:

Make sure no season ratings are being synced at all, not just some of them. And if season ratings are syncing, verify whether this also affects non-anime seasons. I just need to eliminate a few variables. Did you check the Trakt site that there are absolutly no ratings?
In maintenance - Debug set it to On including MOD debug. After that: sync ratings again. so only 1 pair active with ratings only.
After the sync, give me the full output of the sync output in VIEW details ...AND in the docker console you have log lines like below. i need that too.....example:
2025-12-24T23:50:15.537144807Z [TRAKT] Connected to Trakt API 2025-12-24T23:50:15.802819683Z [TRAKT] health status=ok ok=True latency_ms=265 reasons=None 2025-12-24T23:50:15.995013473Z [TRAKT] Connected to Trakt API 2025-12-24T23:50:16.198300831Z [TRAKT:ratings] index (cache, activities unchanged): 682 2025-12-24T23:50:16.407074005Z [TRAKT] Connected to Trakt API 2025-12-24T23:50:16.604466072Z [TRAKT:ratings] cache.saved -> /config/.cw_state/trakt_ratings.index.json (683) 2025-12-24T23:50:16.801861869Z [TRAKT] Connected to Trakt API 2025-12-24T23:50:17.911708455Z [TRAKT:ratings] fetched: 699

One other thing: I just pushed an update to 0.5.3 with some improvements to the editor, but im afraid it won’t address any ratings-related issues, but you should see now seasons and a show title included for these seasons.

0 replies

pluusla · 2025-12-25T08:24:39Z

pluusla
Dec 25, 2025
Author

@cenodude

Hi
So, I tried to follow your instructions as closely as possible. However, the docker log didn't seem to yield much after I switched to debug log on + mod yes. Just a few errors due to placeholder files.

The season rating of the anime looks good in the analyzer:

What I did beforehand:
I rated a non-anime series at the season and episode level in Plex.

Result: Season was synced, episode was not. The season of the anime is still not synced.

docker log:

  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/exceptions.py", line 63, in __call__
    await wrap_app_handling_exceptions(self.app, conn)(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 53, in wrapped_app
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 42, in wrapped_app
    await app(scope, receive, sender)
  File "/usr/local/lib/python3.11/site-packages/fastapi/middleware/asyncexitstack.py", line 18, in __call__
    await self.app(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 716, in __call__
    await self.middleware_stack(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 736, in app
    await route.handle(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 290, in handle
    await self.app(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/fastapi/routing.py", line 120, in app
    await wrap_app_handling_exceptions(app, request)(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 53, in wrapped_app
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 42, in wrapped_app
    await app(scope, receive, sender)
  File "/usr/local/lib/python3.11/site-packages/fastapi/routing.py", line 107, in app
    await response(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/responses.py", line 352, in __call__
    raise RuntimeError(f"File at path {self.path} does not exist.")
RuntimeError: File at path /app/api/assets/img/placeholder_poster.svg does not exist.
192.168.1.120:53916 - "GET /art/tmdb/movie/1523140?size=w342&cb=0 HTTP/1.1" 500 (243 ms)
ERROR:    Exception in ASGI application
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/starlette/responses.py", line 349, in __call__
    stat_result = await anyio.to_thread.run_sync(os.stat, self.path)
                  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/to_thread.py", line 61, in run_sync
    return await get_async_backend().run_sync_in_worker_thread(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 2525, in run_sync_in_worker_thread
    return await future
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 986, in run
    result = context.run(func, *args)
             ^^^^^^^^^^^^^^^^^^^^^^^^
FileNotFoundError: [Errno 2] No such file or directory: '/app/api/assets/img/placeholder_poster.svg'
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/uvicorn/protocols/http/h11_impl.py", line 403, in run_asgi
    result = await app(  # type: ignore[func-returns-value]
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/uvicorn/middleware/proxy_headers.py", line 60, in __call__
    return await self.app(scope, receive, send)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/fastapi/applications.py", line 1139, in __call__
    await super().__call__(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/applications.py", line 107, in __call__
    await self.middleware_stack(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 186, in __call__
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 164, in __call__
    await self.app(scope, receive, _send)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 191, in __call__
    with recv_stream, send_stream, collapse_excgroups():
  File "/usr/local/lib/python3.11/contextlib.py", line 158, in __exit__
    self.gen.throw(typ, value, traceback)
  File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 85, in collapse_excgroups
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 193, in __call__
    response = await self.dispatch_func(request, call_next)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/crosswatch.py", line 615, in cache_headers_for_api
    resp = await call_next(request)
           ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 168, in call_next
    raise app_exc from app_exc.__cause__ or app_exc.__context__
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 144, in coro
    await self.app(scope, receive_or_disconnect, send_no_error)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 191, in __call__
    with recv_stream, send_stream, collapse_excgroups():
  File "/usr/local/lib/python3.11/contextlib.py", line 158, in __exit__
    self.gen.throw(typ, value, traceback)
  File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 85, in collapse_excgroups
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 193, in __call__
    response = await self.dispatch_func(request, call_next)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/crosswatch.py", line 352, in conditional_access_logger
    raise err
  File "/app/crosswatch.py", line 330, in conditional_access_logger
    response = await call_next(request)
               ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 168, in call_next
    raise app_exc from app_exc.__cause__ or app_exc.__context__
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 144, in coro
    await self.app(scope, receive_or_disconnect, send_no_error)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/exceptions.py", line 63, in __call__
    await wrap_app_handling_exceptions(self.app, conn)(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 53, in wrapped_app
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 42, in wrapped_app
    await app(scope, receive, sender)
  File "/usr/local/lib/python3.11/site-packages/fastapi/middleware/asyncexitstack.py", line 18, in __call__
    await self.app(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 716, in __call__
    await self.middleware_stack(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 736, in app
    await route.handle(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 290, in handle
    await self.app(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/fastapi/routing.py", line 120, in app
    await wrap_app_handling_exceptions(app, request)(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 53, in wrapped_app
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 42, in wrapped_app
    await app(scope, receive, sender)
  File "/usr/local/lib/python3.11/site-packages/fastapi/routing.py", line 107, in app
    await response(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/responses.py", line 352, in __call__
    raise RuntimeError(f"File at path {self.path} does not exist.")
RuntimeError: File at path /app/api/assets/img/placeholder_poster.svg does not exist.
[PLEX] health status=ok ok=True latency_ms=496 user=spadoinkle@1
[TRAKT] Connected to Trakt API
[TRAKT] health status=ok ok=True latency_ms=284 reasons=None
[PLEX:ratings] index size: 16 (added=16, scanned=428, fb_try=0, fb_ok=0)
[TRAKT] Connected to Trakt API
[TRAKT:ratings] index (cache, activities unchanged): 1491
[PLEX:ratings] skip rate: same rating for Thor
[PLEX:ratings] skip rate: same rating for Hesher
[PLEX:ratings] skip rate: same rating for Jules
[PLEX:ratings] skip rate: same rating for iBoy
[PLEX:ratings] skip rate: same rating for Summer of 84
[PLEX:ratings] add done: +0 / unresolved 0
[TRAKT] Connected to Trakt API
[TRAKT:ratings] cache.saved -> /config/.cw_state/trakt_ratings.index.json (1493)
[PLEX:ratings] index size: 16 (added=16, scanned=428, fb_try=0, fb_ok=0)
[TRAKT] Connected to Trakt API
[TRAKT:ratings] fetched: 1492
[TRAKT:ratings] index size: 1492 (m=1311, sh=127, se=21, ep=33)
[TRAKT:ratings] cache.saved -> /config/.cw_state/trakt_ratings.index.json (1492)
192.168.1.120:37742 - "GET /art/tmdb/movie/1523140?size=w342&cb=0 HTTP/1.1" 500 (91 ms)
ERROR:    Exception in ASGI application
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/starlette/responses.py", line 349, in __call__
    stat_result = await anyio.to_thread.run_sync(os.stat, self.path)
                  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/to_thread.py", line 61, in run_sync
    return await get_async_backend().run_sync_in_worker_thread(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 2525, in run_sync_in_worker_thread
    return await future
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 986, in run
    result = context.run(func, *args)
             ^^^^^^^^^^^^^^^^^^^^^^^^
FileNotFoundError: [Errno 2] No such file or directory: '/app/api/assets/img/placeholder_poster.svg'
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/uvicorn/protocols/http/h11_impl.py", line 403, in run_asgi
    result = await app(  # type: ignore[func-returns-value]
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/uvicorn/middleware/proxy_headers.py", line 60, in __call__
    return await self.app(scope, receive, send)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/fastapi/applications.py", line 1139, in __call__
    await super().__call__(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/applications.py", line 107, in __call__
    await self.middleware_stack(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 186, in __call__
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 164, in __call__
    await self.app(scope, receive, _send)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 191, in __call__
    with recv_stream, send_stream, collapse_excgroups():
  File "/usr/local/lib/python3.11/contextlib.py", line 158, in __exit__
    self.gen.throw(typ, value, traceback)
  File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 85, in collapse_excgroups
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 193, in __call__
    response = await self.dispatch_func(request, call_next)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/crosswatch.py", line 615, in cache_headers_for_api
    resp = await call_next(request)
           ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 168, in call_next
    raise app_exc from app_exc.__cause__ or app_exc.__context__
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 144, in coro
    await self.app(scope, receive_or_disconnect, send_no_error)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 191, in __call__
    with recv_stream, send_stream, collapse_excgroups():
  File "/usr/local/lib/python3.11/contextlib.py", line 158, in __exit__
    self.gen.throw(typ, value, traceback)
  File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 85, in collapse_excgroups
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 193, in __call__
    response = await self.dispatch_func(request, call_next)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/crosswatch.py", line 352, in conditional_access_logger
    raise err
  File "/app/crosswatch.py", line 330, in conditional_access_logger
    response = await call_next(request)
               ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 168, in call_next
    raise app_exc from app_exc.__cause__ or app_exc.__context__
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 144, in coro
    await self.app(scope, receive_or_disconnect, send_no_error)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/exceptions.py", line 63, in __call__
    await wrap_app_handling_exceptions(self.app, conn)(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 53, in wrapped_app
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 42, in wrapped_app
    await app(scope, receive, sender)
  File "/usr/local/lib/python3.11/site-packages/fastapi/middleware/asyncexitstack.py", line 18, in __call__
    await self.app(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 716, in __call__
    await self.middleware_stack(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 736, in app
    await route.handle(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 290, in handle
    await self.app(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/fastapi/routing.py", line 120, in app
    await wrap_app_handling_exceptions(app, request)(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 53, in wrapped_app
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 42, in wrapped_app
    await app(scope, receive, sender)
  File "/usr/local/lib/python3.11/site-packages/fastapi/routing.py", line 107, in app
    await response(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/responses.py", line 352, in __call__
    raise RuntimeError(f"File at path {self.path} does not exist.")
RuntimeError: File at path /app/api/assets/img/placeholder_poster.svg does not exist.

View-Log:

SYNC start: orchestrator pairs run_id=1766650599
[i] Triggered sync run 1766650599
[i] Orchestrator module: /app/cw_platform/orchestrator/__init__.py
{"event":"debug","msg":"run.kwargs.ignored","keys":["use_snapshot"]}
{"event":"health","provider":"CROSSWATCH","status":"ok","ok":true,"latency_ms":0,"details":{"disabled":["playlists"]},"features":{"watchlist":true,"history":true,"ratings":true,"playlists":false},"api":{}}
{"event":"health","provider":"PLEX","status":"ok","ok":true,"latency_ms":496,"details":{"account":true,"pms":true,"disabled":["playlists"]},"features":{"watchlist":true,"history":true,"ratings":true,"playlists":false},"api":{"discover":{"status":200,"retry_after":null,"rate":{"limit":null,"remaining":null,"reset":null}},"pms":{"status":200}}}
{"event":"api:hit","provider":"PLEX","endpoint":"health:discover","status":200}
{"event":"api:hit","provider":"PLEX","endpoint":"health:pms","status":200}
{"event":"health","provider":"TRAKT","status":"ok","ok":true,"latency_ms":284,"details":{"disabled":["playlists"]},"features":{"watchlist":true,"ratings":true,"history":true,"playlists":false},"api":{"last_activities":{"status":200,"retry_after":null,"rate":{"limit":null,"remaining":null,"reset":null}},"watchlist":{"status":200,"retry_after":null}}}
{"event":"api:hit","provider":"TRAKT","endpoint":"health:last_activities","status":200}
{"event":"api:hit","provider":"TRAKT","endpoint":"health:watchlist","status":200}
{"event":"run:start","dry_run":false,"mode":"v3"}
{"event":"run:pair","i":1,"n":2,"src":"CROSSWATCH","dst":"PLEX","mode":"two-way","features":["ratings"]}
{"event":"feature:start","src":"CROSSWATCH","dst":"PLEX","feature":"ratings"}
{"event":"two:start","a":"CROSSWATCH","b":"PLEX","feature":"ratings","removals":false}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1492,"total":1492}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1492,"final":true,"ok":true}
{"event":"debug","msg":"snapshot","provider":"CROSSWATCH","feature":"ratings","count":1492,"raw_count":1492}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":0,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":100,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":200,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":300,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":400,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"final":true,"total":428,"ok":true}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"ratings","count":16,"raw_count":16}
{"event":"debug","msg":"snapshot","provider":"TRAKT","feature":"ratings","count":1491,"raw_count":1491}
{"event":"drop_guard:skipped","a":"CROSSWATCH","b":"PLEX","feature":"ratings"}
{"event":"debug","msg":"observed.deletions","a":0,"b":0,"tomb":0,"suppressed_on_A":false,"suppressed_on_B":false}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"PLEX","pair":"CROSSWATCH-PLEX","blocked_unresolved":1473,"blocked_total":1473}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"CROSSWATCH","pair":"CROSSWATCH-PLEX","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":0,"blocked_blackbox":0,"blocked_total":0}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"PLEX","pair":"CROSSWATCH-PLEX","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":1474,"blocked_blackbox":1474,"blocked_total":1474}
{"event":"two:plan","a":"CROSSWATCH","b":"PLEX","feature":"ratings","add_to_A":2,"add_to_B":5,"rem_from_A":0,"rem_from_B":0}
{"event":"two:apply:add:A:start","dst":"CROSSWATCH","feature":"ratings","count":2}
{"event":"apply:add:start","dst":"CROSSWATCH","feature":"ratings","count":2}
{"event":"apply:add:done","dst":"CROSSWATCH","feature":"ratings","count":2,"attempted":2,"added":2,"skipped":0,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":2,"confirmed":2,"confirmed_keys":[],"skipped":0,"unresolved":0,"errors":0,"count":2}}
{"event":"two:apply:add:A:done","dst":"CROSSWATCH","feature":"ratings","count":2,"attempted":2,"added":2,"skipped":0,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":2,"confirmed":2,"confirmed_keys":[],"skipped":0,"unresolved":0,"errors":0,"count":2}}
{"event":"two:apply:add:B:start","dst":"PLEX","feature":"ratings","count":5}
{"event":"apply:add:start","dst":"PLEX","feature":"ratings","count":5}
{"event":"apply:add:done","dst":"PLEX","feature":"ratings","count":0,"attempted":5,"added":0,"skipped":5,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":5,"confirmed":0,"confirmed_keys":[],"skipped":5,"unresolved":0,"errors":0,"count":0}}
{"event":"two:apply:add:B:done","dst":"PLEX","feature":"ratings","count":0,"attempted":5,"added":0,"skipped":5,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":5,"confirmed":0,"confirmed_keys":[],"skipped":5,"unresolved":0,"errors":0,"count":0}}
{"event":"debug","msg":"tombstones.marked","feature":"ratings","added":0,"scope":"global"}
{"event":"two:done","a":"CROSSWATCH","b":"PLEX","feature":"ratings","adds_to_A":2,"adds_to_B":0,"rem_from_A":0,"rem_from_B":0}
{"event":"feature:done","src":"CROSSWATCH","dst":"PLEX","feature":"ratings"}
{"event":"run:pair","i":2,"n":2,"src":"CROSSWATCH","dst":"TRAKT","mode":"two-way","features":["ratings"]}
{"event":"feature:start","src":"CROSSWATCH","dst":"TRAKT","feature":"ratings"}
{"event":"two:start","a":"CROSSWATCH","b":"TRAKT","feature":"ratings","removals":false}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1494,"total":1494}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1494,"final":true,"ok":true}
{"event":"debug","msg":"snapshot","provider":"CROSSWATCH","feature":"ratings","count":1494,"raw_count":1494}
{"event":"debug","msg":"snapshot.memo","provider":"PLEX","feature":"ratings","count":16,"raw_count":16}
{"event":"debug","msg":"snapshot.memo","provider":"TRAKT","feature":"ratings","count":1491,"raw_count":1491}
{"event":"drop_guard:skipped","a":"CROSSWATCH","b":"TRAKT","feature":"ratings"}
{"event":"debug","msg":"observed.deletions","a":0,"b":0,"tomb":0,"suppressed_on_A":false,"suppressed_on_B":false}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"CROSSWATCH","pair":"CROSSWATCH-TRAKT","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":0,"blocked_blackbox":0,"blocked_total":0}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"TRAKT","pair":"CROSSWATCH-TRAKT","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":1,"blocked_blackbox":0,"blocked_total":1}
{"event":"two:plan","a":"CROSSWATCH","b":"TRAKT","feature":"ratings","add_to_A":0,"add_to_B":3,"rem_from_A":0,"rem_from_B":0}
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{"event":"feature:done","src":"CROSSWATCH","dst":"TRAKT","feature":"ratings"}
{"event":"stats:overview","overview":{"now":0,"unresolved":0}}
{"event":"debug","msg":"state.persisted","providers":7,"wall":2}
{"event":"api:totals","totals":{"total":4,"providers":{"PLEX":{"total":2,"by_endpoint":{"health:discover":1,"health:pms":1},"by_feature":{},"by_method":{},"by_status":{"200":2,"2xx":2},"latency_ms_avg":null,"latency_ms_samples":0},"TRAKT":{"total":2,"by_endpoint":{"health:last_activities":1,"health:watchlist":1},"by_feature":{},"by_method":{},"by_status":{"200":2,"2xx":2},"latency_ms_avg":null,"latency_ms_samples":0}}}}
{"event":"run:done","added":3,"removed":0,"skipped":7,"unresolved":0,"errors":0,"pairs":2,"mode":"v3"}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1494,"total":1494}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1494,"final":true,"ok":true}
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{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":0,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":100,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":200,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":300,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":400,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"final":true,"total":428,"ok":true}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"ratings","count":16,"raw_count":16}
{"event":"debug","msg":"snapshot","provider":"TRAKT","feature":"ratings","count":1492,"raw_count":1492}
{"event":"debug","msg":"state.persisted","providers":4,"wall":2}
{"event":"debug","msg":"state.persisted","providers":4,"wall":79}
{"event":"debug","msg":"hidefile.cleared","feature":"watchlist","scope":"end-of-run"}
{"event":"http:overview","window_hours":24,"data":{}}
{"event":"stats:overview","overview":{}}
[i] Done. Total added: 3, Total removed: 0, Total skipped: 7, Total unresolved: 0, Total errors: 0, Total blocked: 0
[SYNC] exit code: 0

I rated another season and started the sync. Looks good too.

[PLEX] health status=ok ok=True latency_ms=432 user=user@1
[TRAKT] Connected to Trakt API
[TRAKT] health status=ok ok=True latency_ms=308 reasons=None
[PLEX:ratings] index size: 17 (added=17, scanned=428, fb_try=0, fb_ok=0)
[TRAKT] Connected to Trakt API
[TRAKT:ratings] index (cache, activities unchanged): 1492
[PLEX:ratings] skip rate: same rating for Thor
[PLEX:ratings] skip rate: same rating for Hesher
[PLEX:ratings] skip rate: same rating for Jules
[PLEX:ratings] skip rate: same rating for iBoy
[PLEX:ratings] skip rate: same rating for Summer of 84
[PLEX:ratings] add done: +0 / unresolved 0
[TRAKT] Connected to Trakt API
[TRAKT:ratings] cache.saved -> /config/.cw_state/trakt_ratings.index.json (1494)
[PLEX:ratings] index size: 17 (added=17, scanned=428, fb_try=0, fb_ok=0)
[TRAKT] Connected to Trakt API
[TRAKT:ratings] fetched: 1493
[TRAKT:ratings] index size: 1493 (m=1311, sh=127, se=22, ep=33)
[TRAKT:ratings] cache.saved -> /config/.cw_state/trakt_ratings.index.json (1493)
192.168.1.120:42150 - "GET /art/tmdb/movie/1523140?size=w342&cb=0 HTTP/1.1" 500 (99 ms)
ERROR:    Exception in ASGI application
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/starlette/responses.py", line 349, in __call__
    stat_result = await anyio.to_thread.run_sync(os.stat, self.path)
                  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/to_thread.py", line 61, in run_sync
    return await get_async_backend().run_sync_in_worker_thread(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 2525, in run_sync_in_worker_thread
    return await future
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/anyio/_backends/_asyncio.py", line 986, in run
    result = context.run(func, *args)
             ^^^^^^^^^^^^^^^^^^^^^^^^
FileNotFoundError: [Errno 2] No such file or directory: '/app/api/assets/img/placeholder_poster.svg'
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
  File "/usr/local/lib/python3.11/site-packages/uvicorn/protocols/http/h11_impl.py", line 403, in run_asgi
    result = await app(  # type: ignore[func-returns-value]
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/uvicorn/middleware/proxy_headers.py", line 60, in __call__
    return await self.app(scope, receive, send)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/fastapi/applications.py", line 1139, in __call__
    await super().__call__(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/applications.py", line 107, in __call__
    await self.middleware_stack(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 186, in __call__
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/errors.py", line 164, in __call__
    await self.app(scope, receive, _send)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 191, in __call__
    with recv_stream, send_stream, collapse_excgroups():
  File "/usr/local/lib/python3.11/contextlib.py", line 158, in __exit__
    self.gen.throw(typ, value, traceback)
  File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 85, in collapse_excgroups
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 193, in __call__
    response = await self.dispatch_func(request, call_next)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/crosswatch.py", line 615, in cache_headers_for_api
    resp = await call_next(request)
           ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 168, in call_next
    raise app_exc from app_exc.__cause__ or app_exc.__context__
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 144, in coro
    await self.app(scope, receive_or_disconnect, send_no_error)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 191, in __call__
    with recv_stream, send_stream, collapse_excgroups():
  File "/usr/local/lib/python3.11/contextlib.py", line 158, in __exit__
    self.gen.throw(typ, value, traceback)
  File "/usr/local/lib/python3.11/site-packages/starlette/_utils.py", line 85, in collapse_excgroups
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 193, in __call__
    response = await self.dispatch_func(request, call_next)
               ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/app/crosswatch.py", line 352, in conditional_access_logger
    raise err
  File "/app/crosswatch.py", line 330, in conditional_access_logger
    response = await call_next(request)
               ^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 168, in call_next
    raise app_exc from app_exc.__cause__ or app_exc.__context__
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/base.py", line 144, in coro
    await self.app(scope, receive_or_disconnect, send_no_error)
  File "/usr/local/lib/python3.11/site-packages/starlette/middleware/exceptions.py", line 63, in __call__
    await wrap_app_handling_exceptions(self.app, conn)(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 53, in wrapped_app
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 42, in wrapped_app
    await app(scope, receive, sender)
  File "/usr/local/lib/python3.11/site-packages/fastapi/middleware/asyncexitstack.py", line 18, in __call__
    await self.app(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 716, in __call__
    await self.middleware_stack(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 736, in app
    await route.handle(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/routing.py", line 290, in handle
    await self.app(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/fastapi/routing.py", line 120, in app
    await wrap_app_handling_exceptions(app, request)(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 53, in wrapped_app
    raise exc
  File "/usr/local/lib/python3.11/site-packages/starlette/_exception_handler.py", line 42, in wrapped_app
    await app(scope, receive, sender)
  File "/usr/local/lib/python3.11/site-packages/fastapi/routing.py", line 107, in app
    await response(scope, receive, send)
  File "/usr/local/lib/python3.11/site-packages/starlette/responses.py", line 352, in __call__
    raise RuntimeError(f"File at path {self.path} does not exist.")
RuntimeError: File at path /app/api/assets/img/placeholder_poster.svg does not exist.

SYNC start: orchestrator pairs run_id=1766651146
[i] Triggered sync run 1766651146
[i] Orchestrator module: /app/cw_platform/orchestrator/__init__.py
{"event":"debug","msg":"run.kwargs.ignored","keys":["use_snapshot"]}
{"event":"health","provider":"CROSSWATCH","status":"ok","ok":true,"latency_ms":0,"details":{"disabled":["playlists"]},"features":{"watchlist":true,"history":true,"ratings":true,"playlists":false},"api":{}}
{"event":"health","provider":"PLEX","status":"ok","ok":true,"latency_ms":432,"details":{"account":true,"pms":true,"disabled":["playlists"]},"features":{"watchlist":true,"history":true,"ratings":true,"playlists":false},"api":{"discover":{"status":200,"retry_after":null,"rate":{"limit":null,"remaining":null,"reset":null}},"pms":{"status":200}}}
{"event":"api:hit","provider":"PLEX","endpoint":"health:discover","status":200}
{"event":"api:hit","provider":"PLEX","endpoint":"health:pms","status":200}
{"event":"health","provider":"TRAKT","status":"ok","ok":true,"latency_ms":308,"details":{"disabled":["playlists"]},"features":{"watchlist":true,"ratings":true,"history":true,"playlists":false},"api":{"last_activities":{"status":200,"retry_after":null,"rate":{"limit":null,"remaining":null,"reset":null}},"watchlist":{"status":200,"retry_after":null}}}
{"event":"api:hit","provider":"TRAKT","endpoint":"health:last_activities","status":200}
{"event":"api:hit","provider":"TRAKT","endpoint":"health:watchlist","status":200}
{"event":"run:start","dry_run":false,"mode":"v3"}
{"event":"run:pair","i":1,"n":2,"src":"CROSSWATCH","dst":"PLEX","mode":"two-way","features":["ratings"]}
{"event":"feature:start","src":"CROSSWATCH","dst":"PLEX","feature":"ratings"}
{"event":"two:start","a":"CROSSWATCH","b":"PLEX","feature":"ratings","removals":false}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1494,"total":1494}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1494,"final":true,"ok":true}
{"event":"debug","msg":"snapshot","provider":"CROSSWATCH","feature":"ratings","count":1494,"raw_count":1494}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":0,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":100,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":200,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":300,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":400,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"final":true,"total":428,"ok":true}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"ratings","count":17,"raw_count":17}
{"event":"debug","msg":"snapshot","provider":"TRAKT","feature":"ratings","count":1492,"raw_count":1492}
{"event":"drop_guard:skipped","a":"CROSSWATCH","b":"PLEX","feature":"ratings"}
{"event":"debug","msg":"observed.deletions","a":0,"b":0,"tomb":0,"suppressed_on_A":false,"suppressed_on_B":false}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"PLEX","pair":"CROSSWATCH-PLEX","blocked_unresolved":1473,"blocked_total":1473}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"CROSSWATCH","pair":"CROSSWATCH-PLEX","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":0,"blocked_blackbox":0,"blocked_total":0}
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{"event":"two:plan","a":"CROSSWATCH","b":"PLEX","feature":"ratings","add_to_A":1,"add_to_B":5,"rem_from_A":0,"rem_from_B":0}
{"event":"two:apply:add:A:start","dst":"CROSSWATCH","feature":"ratings","count":1}
{"event":"apply:add:start","dst":"CROSSWATCH","feature":"ratings","count":1}
{"event":"apply:add:done","dst":"CROSSWATCH","feature":"ratings","count":1,"attempted":1,"added":1,"skipped":0,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":1,"confirmed":1,"confirmed_keys":[],"skipped":0,"unresolved":0,"errors":0,"count":1}}
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{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"final":true,"total":428,"ok":true}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"ratings","count":17,"raw_count":17}
{"event":"debug","msg":"snapshot","provider":"TRAKT","feature":"ratings","count":1493,"raw_count":1493}
{"event":"debug","msg":"state.persisted","providers":4,"wall":2}
{"event":"debug","msg":"state.persisted","providers":4,"wall":79}
{"event":"debug","msg":"hidefile.cleared","feature":"watchlist","scope":"end-of-run"}
{"event":"http:overview","window_hours":24,"data":{}}
{"event":"stats:overview","overview":{}}
[i] Done. Total added: 2, Total removed: 0, Total skipped: 7, Total unresolved: 0, Total errors: 0, Total blocked: 0
[SYNC] exit code: 0

0 replies

cenodude · 2025-12-25T13:40:26Z

cenodude
Dec 25, 2025
Maintainer

Before we dive into the functional sync issues, let’s first deal with the Python errors. 🙂

This one is almost certainly a reverse-proxy path issue. I’ll patch the metadata retriever so it behaves correctly behind a reverse proxy (i.e., doesn’t assume it’s running at / and won’t generate broken asset URLs like the placeholder poster).

I’ll push an update later today; after that, please rerun and confirm the Python logs are clean, the goal is zero Python errors before we touch sync logic.

1 reply

cenodude Dec 25, 2025
Maintainer

I just pushed 0.5.4 take your time, cause i dont have much time this week anyways. Enjoy the holidays.

pluusla · 2025-12-25T17:15:38Z

pluusla
Dec 25, 2025
Author

@cenodude

Thank you very much for your efforts. I didn't expect you to provide support here during the holidays. I wish you and your family a happy holiday season!

Here are the results (unfortunately, I forgot to turn off the other pairs, but here are the results anyway):

details-view

SYNC start: orchestrator pairs run_id=1766682624
[i] Triggered sync run 1766682624
[i] Orchestrator module: /app/cw_platform/orchestrator/__init__.py
{"event":"debug","msg":"run.kwargs.ignored","keys":["use_snapshot"]}
{"event":"health","provider":"CROSSWATCH","status":"ok","ok":true,"latency_ms":0,"details":{"disabled":["playlists"]},"features":{"watchlist":true,"history":true,"ratings":true,"playlists":false},"api":{}}
{"event":"health","provider":"PLEX","status":"ok","ok":true,"latency_ms":362,"details":{"account":true,"pms":true,"disabled":["playlists"]},"features":{"watchlist":true,"history":true,"ratings":true,"playlists":false},"api":{"discover":{"status":200,"retry_after":null,"rate":{"limit":null,"remaining":null,"reset":null}},"pms":{"status":200}}}
{"event":"api:hit","provider":"PLEX","endpoint":"health:discover","status":200}
{"event":"api:hit","provider":"PLEX","endpoint":"health:pms","status":200}
{"event":"health","provider":"SIMKL","status":"ok","ok":true,"latency_ms":131,"details":null,"features":{"watchlist":true,"ratings":true,"history":true,"playlists":false},"api":{"activities":{"status":200,"retry_after":null,"rate":{"limit":null,"remaining":null,"reset":null}}}}
{"event":"api:hit","provider":"SIMKL","endpoint":"health:activities","status":200}
{"event":"health","provider":"TRAKT","status":"ok","ok":true,"latency_ms":295,"details":{"disabled":["playlists"]},"features":{"watchlist":true,"ratings":true,"history":true,"playlists":false},"api":{"last_activities":{"status":200,"retry_after":null,"rate":{"limit":null,"remaining":null,"reset":null}},"watchlist":{"status":200,"retry_after":null}}}
{"event":"api:hit","provider":"TRAKT","endpoint":"health:last_activities","status":200}
{"event":"api:hit","provider":"TRAKT","endpoint":"health:watchlist","status":200}
{"event":"run:start","dry_run":false,"mode":"v3"}
{"event":"run:pair","i":1,"n":5,"src":"PLEX","dst":"CROSSWATCH","mode":"one-way","features":["watchlist","history"]}
{"event":"feature:start","src":"PLEX","dst":"CROSSWATCH","feature":"watchlist"}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"watchlist","done":53,"total":53}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"watchlist","done":53,"final":true,"ok":true}
{"event":"debug","msg":"snapshot","provider":"CROSSWATCH","feature":"watchlist","count":53,"raw_count":53}
{"event":"snapshot:progress","dst":"PLEX","feature":"watchlist","done":0,"total":51}
{"event":"snapshot:progress","dst":"PLEX","feature":"watchlist","done":51,"total":51}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"watchlist","count":51,"raw_count":51}
{"event":"snapshot:progress","dst":"SIMKL","feature":"watchlist","done":0,"total":76}
{"event":"snapshot:progress","dst":"SIMKL","feature":"watchlist","done":76,"total":76}
{"event":"debug","msg":"snapshot","provider":"SIMKL","feature":"watchlist","count":76,"raw_count":76}
{"event":"snapshot:progress","dst":"TRAKT","feature":"watchlist","done":0,"total":52}
{"event":"snapshot:progress","dst":"TRAKT","feature":"watchlist","done":52,"total":52}
{"event":"debug","msg":"snapshot","provider":"TRAKT","feature":"watchlist","count":52,"raw_count":52}
{"event":"one:plan","src":"PLEX","dst":"CROSSWATCH","feature":"watchlist","adds":0,"removes":0,"src_count":51,"dst_count":53}
{"event":"feature:done","src":"PLEX","dst":"CROSSWATCH","feature":"watchlist"}
{"event":"feature:start","src":"PLEX","dst":"CROSSWATCH","feature":"history"}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"history","done":204,"total":204}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"history","done":204,"final":true,"ok":true}
{"event":"debug","msg":"snapshot","provider":"CROSSWATCH","feature":"history","count":204,"raw_count":204}
{"event":"snapshot:progress","dst":"PLEX","feature":"history","done":0,"total":135}
{"event":"snapshot:progress","dst":"PLEX","feature":"history","done":100,"total":135}
{"event":"snapshot:progress","dst":"PLEX","feature":"history","done":135,"total":135}
{"event":"snapshot:progress","dst":"PLEX","feature":"history","done":135,"final":true,"total":135,"ok":true}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"history","count":193,"raw_count":193}
{"event":"debug","msg":"blocked.counts","feature":"history","dst":"CROSSWATCH","pair":"CROSSWATCH-PLEX","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":0,"blocked_blackbox":0,"blocked_total":0}
{"event":"one:plan","src":"PLEX","dst":"CROSSWATCH","feature":"history","adds":0,"removes":0,"src_count":193,"dst_count":204}
{"event":"feature:done","src":"PLEX","dst":"CROSSWATCH","feature":"history"}
{"event":"run:pair","i":2,"n":5,"src":"CROSSWATCH","dst":"PLEX","mode":"two-way","features":["ratings"]}
{"event":"feature:start","src":"CROSSWATCH","dst":"PLEX","feature":"ratings"}
{"event":"two:start","a":"CROSSWATCH","b":"PLEX","feature":"ratings","removals":false}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1495,"total":1495}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1495,"final":true,"ok":true}
{"event":"debug","msg":"snapshot","provider":"CROSSWATCH","feature":"ratings","count":1495,"raw_count":1495}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":0,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":100,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":200,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":300,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":400,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"final":true,"total":428,"ok":true}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"ratings","count":17,"raw_count":17}
{"event":"snapshot:progress","dst":"SIMKL","feature":"ratings","done":0,"total":1}
{"event":"snapshot:progress","dst":"SIMKL","feature":"ratings","done":1,"total":1}
{"event":"snapshot:progress","dst":"SIMKL","feature":"ratings","done":1,"final":true,"total":1,"ok":true}
{"event":"debug","msg":"snapshot","provider":"SIMKL","feature":"ratings","count":1439,"raw_count":1439}
{"event":"debug","msg":"snapshot","provider":"TRAKT","feature":"ratings","count":1493,"raw_count":1493}
{"event":"drop_guard:skipped","a":"CROSSWATCH","b":"PLEX","feature":"ratings"}
{"event":"debug","msg":"observed.deletions","a":0,"b":0,"tomb":0,"suppressed_on_A":false,"suppressed_on_B":false}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"PLEX","pair":"CROSSWATCH-PLEX","blocked_unresolved":1473,"blocked_total":1473}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"CROSSWATCH","pair":"CROSSWATCH-PLEX","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":0,"blocked_blackbox":0,"blocked_total":0}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"PLEX","pair":"CROSSWATCH-PLEX","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":1475,"blocked_blackbox":1475,"blocked_total":1475}
{"event":"two:plan","a":"CROSSWATCH","b":"PLEX","feature":"ratings","add_to_A":0,"add_to_B":5,"rem_from_A":0,"rem_from_B":0}
{"event":"two:apply:add:B:start","dst":"PLEX","feature":"ratings","count":5}
{"event":"apply:add:start","dst":"PLEX","feature":"ratings","count":5}
{"event":"apply:add:done","dst":"PLEX","feature":"ratings","count":0,"attempted":5,"added":0,"skipped":5,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":5,"confirmed":0,"confirmed_keys":[],"skipped":5,"unresolved":0,"errors":0,"count":0}}
{"event":"two:apply:add:B:done","dst":"PLEX","feature":"ratings","count":0,"attempted":5,"added":0,"skipped":5,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":5,"confirmed":0,"confirmed_keys":[],"skipped":5,"unresolved":0,"errors":0,"count":0}}
{"event":"debug","msg":"tombstones.marked","feature":"ratings","added":0,"scope":"global"}
{"event":"two:done","a":"CROSSWATCH","b":"PLEX","feature":"ratings","adds_to_A":0,"adds_to_B":0,"rem_from_A":0,"rem_from_B":0}
{"event":"feature:done","src":"CROSSWATCH","dst":"PLEX","feature":"ratings"}
{"event":"run:pair","i":3,"n":5,"src":"CROSSWATCH","dst":"TRAKT","mode":"two-way","features":["ratings"]}
{"event":"feature:start","src":"CROSSWATCH","dst":"TRAKT","feature":"ratings"}
{"event":"two:start","a":"CROSSWATCH","b":"TRAKT","feature":"ratings","removals":false}
{"event":"debug","msg":"snapshot.memo","provider":"CROSSWATCH","feature":"ratings","count":1495,"raw_count":1495}
{"event":"debug","msg":"snapshot.memo","provider":"PLEX","feature":"ratings","count":17,"raw_count":17}
{"event":"debug","msg":"snapshot.memo","provider":"SIMKL","feature":"ratings","count":1439,"raw_count":1439}
{"event":"debug","msg":"snapshot.memo","provider":"TRAKT","feature":"ratings","count":1493,"raw_count":1493}
{"event":"drop_guard:skipped","a":"CROSSWATCH","b":"TRAKT","feature":"ratings"}
{"event":"debug","msg":"observed.deletions","a":0,"b":0,"tomb":0,"suppressed_on_A":false,"suppressed_on_B":false}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"CROSSWATCH","pair":"CROSSWATCH-TRAKT","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":0,"blocked_blackbox":0,"blocked_total":0}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"TRAKT","pair":"CROSSWATCH-TRAKT","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":1,"blocked_blackbox":0,"blocked_total":1}
{"event":"two:plan","a":"CROSSWATCH","b":"TRAKT","feature":"ratings","add_to_A":0,"add_to_B":2,"rem_from_A":0,"rem_from_B":0}
{"event":"two:apply:add:B:start","dst":"TRAKT","feature":"ratings","count":2}
{"event":"apply:add:start","dst":"TRAKT","feature":"ratings","count":2}
{"event":"apply:add:done","dst":"TRAKT","feature":"ratings","count":0,"attempted":2,"added":0,"skipped":2,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":2,"confirmed":0,"confirmed_keys":[],"skipped":2,"unresolved":0,"errors":0,"count":0}}
{"event":"two:apply:add:B:done","dst":"TRAKT","feature":"ratings","count":0,"attempted":2,"added":0,"skipped":2,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":2,"confirmed":0,"confirmed_keys":[],"skipped":2,"unresolved":0,"errors":0,"count":0}}
{"event":"debug","msg":"tombstones.marked","feature":"ratings","added":0,"scope":"global"}
{"event":"two:done","a":"CROSSWATCH","b":"TRAKT","feature":"ratings","adds_to_A":0,"adds_to_B":0,"rem_from_A":0,"rem_from_B":0}
{"event":"feature:done","src":"CROSSWATCH","dst":"TRAKT","feature":"ratings"}
{"event":"run:pair","i":4,"n":5,"src":"CROSSWATCH","dst":"TRAKT","mode":"one-way","features":["watchlist"]}
{"event":"feature:start","src":"CROSSWATCH","dst":"TRAKT","feature":"watchlist"}
{"event":"debug","msg":"snapshot.memo","provider":"CROSSWATCH","feature":"watchlist","count":53,"raw_count":53}
{"event":"debug","msg":"snapshot.memo","provider":"PLEX","feature":"watchlist","count":51,"raw_count":51}
{"event":"debug","msg":"snapshot.memo","provider":"SIMKL","feature":"watchlist","count":76,"raw_count":76}
{"event":"debug","msg":"snapshot.memo","provider":"TRAKT","feature":"watchlist","count":52,"raw_count":52}
{"event":"debug","msg":"blocked.unresolved","feature":"watchlist","dst":"TRAKT","blocked":1}
{"event":"one:plan","src":"CROSSWATCH","dst":"TRAKT","feature":"watchlist","adds":0,"removes":0,"src_count":53,"dst_count":52}
{"event":"feature:done","src":"CROSSWATCH","dst":"TRAKT","feature":"watchlist"}
{"event":"run:pair","i":5,"n":5,"src":"CROSSWATCH","dst":"SIMKL","mode":"one-way","features":["watchlist","ratings"]}
{"event":"feature:start","src":"CROSSWATCH","dst":"SIMKL","feature":"watchlist"}
{"event":"debug","msg":"observed.deletions.partial","feature":"watchlist","pair":"CROSSWATCH-SIMKL","reason":"provider_capability"}
{"event":"debug","msg":"snapshot.memo","provider":"CROSSWATCH","feature":"watchlist","count":53,"raw_count":53}
{"event":"debug","msg":"snapshot.memo","provider":"PLEX","feature":"watchlist","count":51,"raw_count":51}
{"event":"debug","msg":"snapshot.memo","provider":"SIMKL","feature":"watchlist","count":76,"raw_count":76}
{"event":"debug","msg":"snapshot.memo","provider":"TRAKT","feature":"watchlist","count":52,"raw_count":52}
{"event":"one:plan","src":"CROSSWATCH","dst":"SIMKL","feature":"watchlist","adds":0,"removes":0,"src_count":53,"dst_count":78}
{"event":"feature:done","src":"CROSSWATCH","dst":"SIMKL","feature":"watchlist"}
{"event":"feature:start","src":"CROSSWATCH","dst":"SIMKL","feature":"ratings"}
{"event":"debug","msg":"observed.deletions.partial","feature":"ratings","pair":"CROSSWATCH-SIMKL","reason":"provider_capability"}
{"event":"debug","msg":"snapshot.memo","provider":"CROSSWATCH","feature":"ratings","count":1495,"raw_count":1495}
{"event":"debug","msg":"snapshot.memo","provider":"PLEX","feature":"ratings","count":17,"raw_count":17}
{"event":"debug","msg":"snapshot.memo","provider":"SIMKL","feature":"ratings","count":1439,"raw_count":1439}
{"event":"debug","msg":"snapshot.memo","provider":"TRAKT","feature":"ratings","count":1493,"raw_count":1493}
{"event":"debug","msg":"blocked.counts","feature":"ratings","dst":"SIMKL","pair":"CROSSWATCH-SIMKL","blocked_global_tomb":0,"blocked_pair_tomb":0,"blocked_unresolved":0,"blocked_blackbox":0,"blocked_total":0}
{"event":"one:plan","src":"CROSSWATCH","dst":"SIMKL","feature":"ratings","adds":1,"removes":0,"src_count":1438,"dst_count":1439}
{"event":"apply:add:start","dst":"SIMKL","feature":"ratings","count":1}
{"event":"apply:add:done","dst":"SIMKL","feature":"ratings","count":1,"attempted":1,"added":1,"skipped":0,"unresolved":0,"errors":0,"result":{"ok":true,"attempted":1,"confirmed":1,"confirmed_keys":[],"skipped":0,"unresolved":0,"errors":0,"count":1}}
{"event":"feature:done","src":"CROSSWATCH","dst":"SIMKL","feature":"ratings"}
{"event":"debug","msg":"tombstones.marked","feature":"watchlist","added":0,"scope":"global"}
{"event":"stats:overview","overview":{"now":0,"unresolved":0}}
{"event":"debug","msg":"state.persisted","providers":7,"wall":2}
{"event":"api:totals","totals":{"total":5,"providers":{"PLEX":{"total":2,"by_endpoint":{"health:discover":1,"health:pms":1},"by_feature":{},"by_method":{},"by_status":{"200":2,"2xx":2},"latency_ms_avg":null,"latency_ms_samples":0},"SIMKL":{"total":1,"by_endpoint":{"health:activities":1},"by_feature":{},"by_method":{},"by_status":{"200":1,"2xx":1},"latency_ms_avg":null,"latency_ms_samples":0},"TRAKT":{"total":2,"by_endpoint":{"health:last_activities":1,"health:watchlist":1},"by_feature":{},"by_method":{},"by_status":{"200":2,"2xx":2},"latency_ms_avg":null,"latency_ms_samples":0}}}}
{"event":"run:done","added":1,"removed":0,"skipped":7,"unresolved":0,"errors":0,"pairs":5,"mode":"v3"}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"history","done":204,"total":204}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"history","done":204,"final":true,"ok":true}
{"event":"debug","msg":"snapshot","provider":"CROSSWATCH","feature":"history","count":204,"raw_count":204}
{"event":"snapshot:progress","dst":"PLEX","feature":"history","done":0,"total":135}
{"event":"snapshot:progress","dst":"PLEX","feature":"history","done":100,"total":135}
{"event":"snapshot:progress","dst":"PLEX","feature":"history","done":135,"total":135}
{"event":"snapshot:progress","dst":"PLEX","feature":"history","done":135,"final":true,"total":135,"ok":true}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"history","count":193,"raw_count":193}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1495,"total":1495}
{"event":"snapshot:progress","dst":"CROSSWATCH","feature":"ratings","done":1495,"final":true,"ok":true}
{"event":"debug","msg":"snapshot","provider":"CROSSWATCH","feature":"ratings","count":1495,"raw_count":1495}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":0,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":100,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":200,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":300,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":400,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"total":428}
{"event":"snapshot:progress","dst":"PLEX","feature":"ratings","done":428,"final":true,"total":428,"ok":true}
{"event":"debug","msg":"snapshot","provider":"PLEX","feature":"ratings","count":17,"raw_count":17}
{"event":"snapshot:progress","dst":"SIMKL","feature":"ratings","done":0,"total":1}
{"event":"snapshot:progress","dst":"SIMKL","feature":"ratings","done":1,"total":1}
{"event":"snapshot:progress","dst":"SIMKL","feature":"ratings","done":1,"final":true,"total":1,"ok":true}
{"event":"debug","msg":"snapshot","provider":"SIMKL","feature":"ratings","count":1439,"raw_count":1439}
{"event":"debug","msg":"snapshot","provider":"TRAKT","feature":"ratings","count":1493,"raw_count":1493}
{"event":"debug","msg":"state.persisted","providers":4,"wall":2}
{"event":"debug","msg":"state.persisted","providers":4,"wall":79}
{"event":"debug","msg":"hidefile.cleared","feature":"watchlist","scope":"end-of-run"}
{"event":"http:overview","window_hours":24,"data":{}}
{"event":"stats:overview","overview":{}}
[i] Done. Total added: 1, Total removed: 0, Total skipped: 7, Total unresolved: 0, Total errors: 0, Total blocked: 0
[SYNC] exit code: 0

docker-log:

[PLEX] health status=ok ok=True latency_ms=362 user=user@1
[SIMKL] health status=ok ok=True latency_ms=131 reason=None
[TRAKT] Connected to Trakt API
[TRAKT] health status=ok ok=True latency_ms=295 reasons=None
[PLEX:watchlist] index size: 51 raw=51 coll=0 types={'movie': 47, 'show': 4}
[SIMKL:watchlist] unchanged via activities (reuse shadow) size=76 age=115s
[TRAKT] Connected to Trakt API
[TRAKT:watchlist] 304 Not Modified → shadow
[2025-12-25 18:10:34] [PLEX] INFO Watcher connected
[PLEX:history] index size: 194 (ignored=0, since=None, scanned=135, workers=12, unique=134, selected=1, token_acct_id=1, include_marked=True)
[PLEX:ratings] index size: 17 (added=17, scanned=428, fb_try=0, fb_ok=0)
[SIMKL:ratings] shadow merged 1441 rating items
[SIMKL:ratings] deduped 3 rating ids (prefer plex imdb)
[SIMKL:ratings] counts movies=1 shows=0 from=2025-11-29T11:38:36Z|2025-11-27T16:26:57Z
[SIMKL:ratings] index size: 1439
[TRAKT] Connected to Trakt API
[TRAKT:ratings] index (cache, activities unchanged): 1493
[PLEX:ratings] skip rate: same rating for Thor
[PLEX:ratings] skip rate: same rating for Hesher
[PLEX:ratings] skip rate: same rating for Jules
[PLEX:ratings] skip rate: same rating for iBoy
[PLEX:ratings] skip rate: same rating for Summer of 84
[PLEX:ratings] add done: +0 / unresolved 0
[TRAKT] Connected to Trakt API
[SIMKL:ratings] add done: +1
[PLEX:history] index size: 194 (ignored=0, since=None, scanned=135, workers=12, unique=134, selected=1, token_acct_id=1, include_marked=True)
[PLEX:ratings] index size: 17 (added=17, scanned=428, fb_try=0, fb_ok=0)
[SIMKL:ratings] shadow merged 1441 rating items
[SIMKL:ratings] deduped 3 rating ids (prefer plex imdb)
[SIMKL:ratings] counts movies=1 shows=0 from=2025-11-29T11:38:36Z|2025-11-27T16:26:57Z
[SIMKL:ratings] index size: 1439
[TRAKT] Connected to Trakt API
[TRAKT:ratings] index (cache, activities unchanged): 1493

At least the placeholder error is gone. But the anime season still won't sync.

0 replies

cenodude · 2025-12-28T02:00:10Z

cenodude
Dec 28, 2025
Maintainer

What I’m seeing in your log:

CROSSWATCH ratings: 1495
TRAKT ratings: 1493

So CrossWatch detects 2 ratings that exist in CrossWatch but not in Trakt. During the run it actually plans to push them:
CrossWatch plans 2 adds -> Trakt
But when it applies them, both are skipped (attempted 2, added 0, skipped 2)

That means the sync pipeline itself is working. The issue is those 2 specific items can’t be written to Trakt (or Trakt rejects them in a way that CrossWatch treats as “skip”).

The reason? could be anything, but most likely: Season numbering mismatch. Anime metadata is chaotic across providers. Example: one source splits a show into “Season 1 / Season 2” (cours), while another treats it as a single season, specials, or uses a different numbering scheme. Result: CrossWatch tries to rate “Season 2”, but Trakt either:

doesn’t have that season number, or
has the show but with a different season structure, or
doesn’t have the show imported at all yet.

I'm afraid CrossWatch currently does not support Anime season mapping at the moment, so there’s no reliable way for it to translate “anime season X” into whatever Trakt expects for that title. That’s why normal season ratings tend to work fine, but anime-season ratings not. Be aware that you can have the same issues with Anime episodes.

The only practical workaround right now is to use whitelisting where you exclude your anime library for season ratings. This can be on server-level or on pair-level.

Anime support is on the wishlist, but it’ll come after CrossWatch hits 1.0.0 (production).

Sorry.

1 reply

pluusla Dec 28, 2025
Author

That's absolutely no problem. That's why I asked it as a question and didn't immediately open a bug report. Thank you very much for your time and analysis!

Uh oh!

Sync ratings at season level #49

Uh oh!

pluusla Dec 23, 2025

Replies: 7 comments · 2 replies

Uh oh!

cenodude Dec 23, 2025 Maintainer

Uh oh!

Uh oh!

pluusla Dec 24, 2025 Author

Uh oh!

cenodude Dec 25, 2025 Maintainer

Uh oh!

Uh oh!

pluusla Dec 25, 2025 Author

Uh oh!

cenodude Dec 25, 2025 Maintainer

Uh oh!

cenodude Dec 25, 2025 Maintainer

Uh oh!

pluusla Dec 25, 2025 Author

Uh oh!

cenodude Dec 28, 2025 Maintainer

Uh oh!

pluusla Dec 28, 2025 Author

pluusla
Dec 23, 2025

Replies: 7 comments 2 replies

cenodude
Dec 23, 2025
Maintainer

pluusla
Dec 24, 2025
Author

cenodude
Dec 25, 2025
Maintainer

pluusla
Dec 25, 2025
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cenodude
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cenodude
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