Unresolved on mwdia server, need clarifocation

[Joloxx9]

Hi, I am trying to update plex history with mdblist, but a lot of elements can't be resolved, is it because these files doesn't exist currently on plex? Is there a way to do it?

[cenodude]

Yeah, basically don’t do that, unless you enjoy collecting of unresolved items.
CW has to match things to what exists on your media server. If it can’t find the item there, it’s unresolved. Trackers usually have a much bigger stuff you watched database than your media server, so when you push tracker history into CW without a solid match strategy… everything falls apart fast.

You can read it here: https://wiki.crosswatch.app/related-information/tracker-to-media-server

Basically: always sync from media server to tracker, not the other way around.
Only push tracker to media server if you have a very specific reason (and you’re ready for the matching/unresolved fallout).

[Joloxx9]

Thanks, this make sense. I wasn't sure how plex keeps info about watch states and if it can somehow create entries when movie is not present.