Email OTP Never Received, How Do I Debug/Troubleshoot?

[luisfrentzen]

Hi everyone, I am using a self-hosted Authgear, and I am trying to verify with the Authentication Flow API. However, it doesn't seem to be sending the email OTP, I never received any email after any period of time. I also tried with the dummy UI, which also doesn't send the OTP. When using the Authentication Flow API, I can actually see the email status when I refreshed the sending OTP request, and it was updated from "Sending" to "Sent", however, my email didn't receive anything still. I did test my flow with the test mode, and it works just fine.

Is there anything that I missed? or is there anything I need to setup before it could send emails? Thank you beforehand.

[tung2744]

@luisfrentzen

Hi, authgear relies on a SMTP server to send email. If your deployment includes the Portal, you can configure the SMTP server in Advanced -> Custom Email Provider tab. If your deployment uses config files, you can add the following item to authgear.secrets.yaml:

- data:
    host: smtp.sendgrid.net # Change this to the host of your SMTP server
    password: YOUR_PASSWORD
    port: 587 # Your SMTP server port
    username: YOUR_USERNAME
  key: mail.smtp

---

When using the Authentication Flow API, I can actually see the email status when I refreshed the sending OTP request, and it was updated from "Sending" to "Sent", however, my email didn't receive anything still.

Currently, the delivery_status field in the Authentication Flow API only reports a correct status if you use Whatsapp OTP. SMS and Email delivery status will always be sent. Sorry for any confusion caused.