| title | FyneDesk Quick Start Guide - Set Up Your Free Helpdesk in 5 Minutes |
|---|---|
| description | Get started with FyneDesk in under 5 minutes. Sign up, configure your organization, invite your team, and create your first support ticket. |
| keywords | FyneDesk quick start, helpdesk setup guide, how to start helpdesk, free helpdesk setup, getting started with FyneDesk |
Get up and running with FyneDesk, a free helpdesk platform, in under 5 minutes.
Go to app.fynedesk.io and create your account. You'll be asked for your name, email, and a password. FyneDesk will automatically create your organization.
After signing in, go to Settings to configure:
- Organization name — Your company or team name
- Ticket prefix — A short code used in ticket numbers (e.g., "SUP" gives you SUP-001, SUP-002)
- Support email — Your dedicated email address for email-to-ticket (format: [email protected])
Go to Settings > Team Members and invite agents or admins by email. They'll receive an invitation link to join your organization.
- Admin — Full access including settings, user management, and all features
- Agent — Can create, view, and manage tickets, contacts, and knowledge base articles
- End User — Limited access for external users who submit and track their own requests
Go to Tickets and click New Ticket. Fill in:
- Title — A short description of the issue
- Description — Details about the request
- Priority — Critical, High, Medium, or Low
- Assign to — Pick a team member or leave unassigned
That's it. Your first ticket is live. From here you can add comments, change status, attach files, and track the full history.
- Set up Email to Ticket so customers can email you directly
- Create Knowledge Base articles for common questions
- Configure your client portal for customer self-service
- Explore AI Assist to speed up ticket resolution